Who calls the roofer, the tenant or the landlord?
The lease says who is responsible for the roof, and it varies from building to building in these centers. We work with property managers, owners and tenants. If you are the one with the leak, call; sorting out who pays is easier once the cause is known.
Can a coating go over a twenty-year-old membrane?
Possibly. Age alone does not qualify or disqualify it. Assess the material's compatibility, adhesion, attachment, support, drainage and moisture condition, including any preparation or repairs the proposed coating requires. The commercial roofing hub explains how repair, restoration and replacement fit different systems.
Do you handle the outlot buildings and restaurants too?
Share the address and building type so the actual roof and requested work can be discussed. A freestanding building may have a different roof system from the inline shops. Where there is kitchen exhaust, rooftop equipment or signage, include those details in the inspection and coordination plan.